Cable Fire at London Marylebone

Sunday 15th June 2014

Overnight, there has been a cable fire just outside London Marylebone. This means that the signals don't work, so there are no trains running to or from Marylebone at present.

Full guidance from Chiltern Railways is available here.

In a nutshell....

• Passengers for the High Wycombe line should travel to/from West Ruislip using the Central Line.
• Passengers for the Aylesbury via Amersham line should use the Metropolitan Line. Chiltern Railways trains will start/finish at Harrow on the Hill. 

The situation could change during the day, so check before you travel. 

Information is also available via the National Rail Enquiries website.

Edit: 1038. It appears that some trains on the High Wycombe line may be starting / finishing their journeys at Wembley Stadium station. However connections by public transport there are poor into Central London (and it won't be all trains anyway. It is STRONGLY RECOMMENDED that passengers follow the official advice and travel directly to West Ruislip for travel to railway stations along the High Wycombe line. 

Edit: 1345. Most trains towards London (on the High Wycombe line) are currently stopping at South Ruislip to drop off for connections to the Central Line. Trains out of London however are still picking up at West Ruislip. It is clearly proving difficult to run all trains to time - many have extra stops, so allow plenty of time and expect delays.

Edit: 1630. The Central Line is currently suspended between Westbound between Marble Arch and a White City. Not good news for Chiltern Railways passengers trying to get to West Ruislip. 

Options seem to be:

1. Northbound Bakerloo Line to Wembley Central and then a 10 minute walk to Wembley Stadium station or
2. From Bakers Street or Edgware Road (H&C) stations take the Hammersmith & City Line to Wood Lane. White City station is a 3 minute walk from there, from where the Central Line runs to West Ruislip. Allow at least an hour from Marylebone. 

The day just got worse. 

Edit: 1715. Unsurprisingly, the Central Line suspension between Marble Arch & White City is now both ways. Expected to last until 1900 but no guarantees on this. 

Edit: 1745. It appears that a through service has now resumed on the Central Line. Severe delays are reported at present. 

Edit: 1950. Central Line has improved. Now just 'Minor Delays' reported. 

Email received at 1920 from Chiltern Railways re tomorrow morning:

"Dear Customer,

Marylebone station is closed due to a cable fire. Around 2 metres of signalling cable in the tunnel into the station has burned away meaning the signalling system is not working. Without signals we cannot safely run trains, so are not running to or from Marylebone until new cables are installed and tested. Engineers are on site however, disruption is expected and Marylebone will be closed into Monday morning and until further notice.

We strongly advise passengers to avoid travelling on Monday unless essential.

Chiltern tickets are valid on Virgin Trains, London Midland, FGW, CrossCountry & London Underground services."

Final Edit: 2320. Marylebone is not expected to open in time for the Monday morning rush hour. An emergency timetable has been published for the Amersham line. The Wycome line version will hopefully be out in the next hour or so.

Good night everyone.

A Good Day's Work

Like all businesses, the UK Train Operating Companies have a number of Key Performance Indicators by which their performance is measured.

One of these KPIs is the Public Performance Measure. The PPM measures the percentage of trains that arrive at their destination within 5 minutes (for London & South East and Regional services) of their planned arrival time, or 10 minutes (for Long Distance services).

Yesterday was a red letter day for Chiltern Railways, the train company that I use day in and day out.

Not only did they record a 100% PPM score for the day, but it was on a day when there was a large event on at Wembley Stadium (a Robbie Williams concert), that did not finish until late in the evening.

I think a pat on the back is deserved!

Well done to all at Chiltern Railways.
 

 [Planned post title "Well, Did You Evah?"]

Class 67 Problem Tonight at Bicester

Traction power for the Chiltern Railways Silver Trains(and for the old Blue and Grey set) is provided by Class 67 Locomotives.

Tonight the 1706 Silver Train from London Marylebone left London three minutes late. It trundled through North West London and even took the scenic route around the South Ruislip Loop.

The train was booked to run non-stop to Bicester North, before calling at principal stops to Birmingham Snow Hill. The train is then supposed to run empty from Birmingham to the depot at Stourbridge Junction, arriving there just after 2000.

Well, tonight the train eventually limped into Platform 1 at Bicester North just before six o'clock with a technical fault, and the service was then cancelled. Northbound passengers were transferred to either the following Statford-upon-Avon service which left Bicester at 1824 or the next Birmingham service which left at 1837.

Neither the original driver, a replacement driver or a fitter sent to repair the problem were able to fix the train, so Platform 1 (the Northbound platform) at Bicester North was blocked for some hours. Fortunately the track and signal layout allows trains to use platform 2 in either direction, so that is what happened for every Northbound train until just before eleven o'clock this evening.

Eventually a rescue locomotive was sent up from Wembley Depot, attached to the front of the broken down engine, and the train was hauled up to Banbury, leaving Bicester at about 2150.

Apparently DB Schenker who lease the engine are to send a couple of engineers down tomorrow to try to fix the problem, hopefully in time for the start of the working week on Monday.

So, currently there is a set of Silver Train carriages not where they should be (though they could be en-route to Stourbridge, I don't know). There is a Class 67 locomotive out of action, and the Blue & Grey set of carriages sat at Wembley without an engine.

It'll be interesting to see what Monday morning brings.

An idea for Chiltern Railways - How to improve the Wembley experience

Earlier today Saracens played Harlequins at Wembley Stadium. Kick off was at 15.00, though the pre-match entertainment started at 14.15.The whole event was great fun and a fantastic family afternoon out. I am not going to talk about the result!

Wembley Stadium has a spectator capacity of 90,779. In the event there was an official attendance at the match of 83,761 which was a world record for the number of spectators at  club Rugby Union match.

Chiltern Railways have a station at Wembley Stadium. Compared to Wembley Park underground station (which is designed to cope with several tens of thousands of spectators very quickly), Wembley Stadium station is a relatively sleepy backwater. It is however an integral and important part of the public transport infrastructure of the stadium.

Despite having a special timetable in place and laying on extra trains and carriages, the service received by Chiltern Railways' passengers on the way to the match today was shocking. I accept that it is always difficult to accurately predict passenger flows, but the level of overcrowding on trains was dangerously unacceptable and a very poor reflection on the railway company.

For quite some time now, Saracens have been putting out regular announcements as to how many spectators were expected to attend the event. On Wednesday they stated that 'only a few hundred tickets remain on sale' and none were available on-line yesterday.

It was fairly common knowledge that quite a few tickets had been given away. I think that means a lot of tickets were given away, but I don't know. Chiltern Railways seem to have taken this to heart - I have it on very good authority (please note that this is hearsay) that their plans took account of an actual attendance today of around 60,000 spectators.

I have no idea what percentage of event attendees travel to Wembley using Chiltern Railways, but one doesn't need the brains of a rocking horse to realise that a 23,000 underestimate will have led to several extra full capacity trains that it would seem were not planned for. Don't forget that, today, the Metropolitan Line is not running North of Harrow due to engineering works. I know that a lot of people drove down to Chiltern Stations - that is what people should do when they have to make alternative travel arrangements and cannot be described as unexpected behaviour!

My personal experience today is that the train I caught with three friends was standing room only from High Wycombe. Nobody was able to board at either Beaconsfield or at Gerrards Cross. The train was also made to stop at Denham (where nobody could get on), presumably because the waiting passengers could not board the previous train. We could only wave at a friend on the platform at Gerrards Cross, through the train window. She got to her seat at the stadium just over 1/2 an hour after us. She was not happy.

A couple of hours beforehand, I also witnessed passengers being unable to board trains as far out as Princes Risborough.

Many Chiltern Railways passengers were not happy.

I should say that after the match, when passenger flows are much easier to predict, things were much better. Yes trains were full, but boarding was possible and well managed. I also noted that Chiltern were using some (if not all) of their new Class 172 carriages which have fast acceleration and deceleration and are capable of travelling at speeds of up to 100 mph. We caught a four car Class 172 train home.

I cannot assist with any bright ideas as to how to accurately predict unpredictable passenger flows, however I do have one simple suggestion as to how Chiltern Railways could improve the passenger experience on Wembley event days.

My suggestion is that for a period of about three hours, two four car Class 172 trains should run a shuttle service between Gerrards Cross and London Marylebone, calling at Denham South Ruislip and Wembley Stadium only.

These trains could run as ECS (Empty Coaching Stock) from Marylebone back out again to Gerrards Cross, and each train could easily do the round trip in an hour. If these trains were to leave Gerrards Cross immediately after the 1/2 hourly 'fast' services from way up North, they would significantly reduce the match day experience of passengers from stations just outside London. With some decent publicity, Chiltern Railways could earn some decent goodwill from this.

My suggestion is not the entire solution (as I say, some trains were full from Princes Risborough), but it could perhaps help.

Let's face it, the railway company must absolutely coin it in on match days - how about putting on enough trains and in the right places?

As busy as a week day

There is a rugby league match this afternoon at Wembley Stadium. Kick off 2.30 pm.

Both teams are from Up North (it's Leeds Rhinos v Warrington Wolves), so travel is ideally suited to supporters who want to Park & Ride using the services of Chiltern Railways.

Nearly every station between Princes Risborough and South Ruislip has been buzzing with rugby supporters all morning.

Extra trains have been laid on, they are longer than usual, yet still packed.

It's a gloriously sunny day, so a great time should be had by all.

Obviously, by the end of the afternoon, some travelers will be happier than others.

Not the best of weeks

Sometimes, despite the best efforts of those involved, things don't go to plan. My experiences with Chiltern Railways over the last couple of days lead me to believe that the management of my local railway company probably want to stop banging their heads against the proverbial Brick Wall...

Wednesday 14th July 2010

The 0629 train from Aylesbury to London usually consists of a four coach 'Clubman', with an empty two coach 165 class unit tacked onto the back. The train usually arrives at High Wycombe where the rear train is de-coupled. The front four coaches then head off for Marylebone at 0702 with the two coach train then forming the 0708 train, calling en-route just at Seer Green & Jordans and Gerrards Cross.

Yesterday the train was 20 minutes late leaving Aylesbury. The departure boards indicated that it was to terminate early at High Wycombe. When the train came round the corner there was clearly something wrong as the front four coaches were missing and the train was made up of just the two rear coaches.

At High Wycombe no announcements were made. Half the passengers got off and the platform was deserted. The platform indicator did however suggest that the train was to be the 0708, due to leave at about 0720.

While we were sat at the red signal a fast train ran through on the 'Down' line, overtaking us. When we got a green signal we then set off, again without so much as a squeak from the driver. The train was almost empty.

Ten minutes later we pulled into Seer Green & Jordans, a very small station in the middle of nowhere. The train almost filled up with all the passengers that got on. Highly unusual.

At Gerrards Cross a shoe horn would have failed to get all the passengers on board.

We eventually got into Marylebone at 0802 - on the approach the driver made the sole announcement of the journey to apologise for the late arrival.

Problem: A cancelled train will inevtably lead to overcrowding. However communication with passengers (and possibly to the driver) was terrible. Must try harder.

Thursday 15th July 2010

The 0733 Wrexham & Shropshire service from Marylebone broke down this morning and the passengers were turfed off at Wembley Stadium.

The 0736 Chiltern Railways from Marylebone was terminated early (I don't know why) at Princes Risborough. This train usually goes another two stations up the line to Bicester North where passengers have 4 - 7 minutes to cross the footbridge to connect with a fast running Birmingham train that zooms up behind it.

The 0750 Chiltern Railways (aforementioned fast running Birmingham train) today picked up the W&S passengers at Wembley Stadium and then ran non-stop but slowly to Bicester North.

Anyone who wanted to have connected at Bicester today would have struggled because the 0839 arrival didn't get there. If you are still with me, that train had stopped several miles south at Princes Risborough, with no imminent connection to the Birmingham services from there.

I was meeting a colleague on the fast service at Bicester North. Fortunately I had caught the preceding Birmingham service, so 'only' had to wait on the platform for 50 minutes for the fast train which was by then running almost half an hour late. We eventually arrived into Birmingham 24 minutes late.

Problems: Passengers from stations outside London who caught the 0736 departure today, and who wanted to connect to the Birmingham service at Bicester couldn't. This was because they were stranded at Princes Risborough. Also not a single announcement was made at Bicester North about the late running of the Birmingham service. Not good.

This Evening

A tree came down on the Metropolitan Line this evening, somewhere near Harrow on the Hill. This meant that all Aylesbury trains had to go via High Wycombe. One such diverted train (possibly the first?) did stop at Wembley Stadium. The train was then to run fast to Aylesbury on the Highy Wycombe line, but the passengers managed to persuade the driver to stop at Beaconsfield (the nearest alternative station to Amersham). A lot of passengers struggled to get home.

The 1812 service to Aylesbury from Marylebone managed to depart before the 1809 departure. The trains have different destinations and stopping patterns. At High Wycombe trains were randoly appearing and disappearing from the departure boards. No non-automated abnnouncements were made and neither staff or train drivers had a clue what was going on.

Things can and do go wrong, but someone at Chiltern needs perhaps to think about passenger experiences at a micro-level. Communications need to improve.

For much of the evening trains were backing up from Princes Risborough, presumably due to the number of trains fighting to get up the single track line from there to Aylesbury.

OK: I've got that off my chest. Boing... Off to bed. Oh and the bacon baguette sandwiches sold at the cafe at Bicester North are superb.

Passport Inspection

Actually, it wasn't a passport inspection, it was an on-train ticket inspection.

First of all, I wish to make my position entirely clear. Within reason, Chiltern Railways can check my train ticket as often as they like. I pay the railway company over £3,500 per year for my season ticket and I think that fare dodgers are scum. They should be caught. sucked into as many civil and criminal justice systems as is possible and spat out of the other end, in bits.

Sorry, I rant.

Yesterday's ticket inspection was a little different. It was a woman I have never seen before, carrying none of the normal 'Revenue Protection Officer' paraphernalia. That was left to an accompanying 'regular' colleague.

She examined each and every season ticket, compared the details on the ticket with the information on the accompanying photo card, and then looked each passenger in the eye to check that the photo card was theirs. Very thorough and a trifle unnerving.

It looked and felt like a check against fraudulent travel (ie forged travel documents or using travel documents belonging to someone else), rather than the usual ticket check.

I wonder who the woman was. I wonder whether she caught anyone? I wonder whether we shall ever see her again?

Compare and contrast with this evening. I am obviously 'known'. The ticket inspector on the train tonight (more of them about than usual, probably because of the 'Green Day' concert at Wembley Stadium) walked past me quickly, saying "hello" before moving into the next section of the train. Now, even though I know plenty of the staff by name I always offer my ticket when I should - tonight I simply wasn't given the chance. Actually, I'm quite chuffed.

Not what was planned

This evening England are to play Mexico in a 'friendly' football match at Wembley Stadium.

Those who are in the know will often choose to travel from central London to Wembley via Marylebone Station.

Chiltern Railways have, this evening, been affected by Signalling problems at Leamington Spa. Unfortunately the same sort of problem is now affecting equipment in the Wembley area.

There do appear to be a small number of train cancellations. London bound trains seem to have delays of about 10 minutes, while Northbound services seem to be worse, at about 25 minutes.

I am not there, but I don't suppose that Marylebone is a sea of tranquility at the moment.

Two Fridays in a Row

Last Friday evening, at about six o'clock, some poor soul lost their argument with the front of a Northbound Chiltern Railways' train at Beaconsfield. The line was closed for two hours, a family received some very bad news, and the services were completely messed up until the last few trains of the day.

I got home one train in-front so did not suffer the problems that thousands of people did.

Tonight I was a bit later coming home - a train a couple behind mine broke down on the Northbound line at Neasden, at one time trapping five trains behind it. I suspect they've managed to move it into the depot or sidings at Wembley, as trains appear to be moving again with some minor delays and just the odd cancellation.

Hurrah!

Well, tonight was a good evening. Saracens beat the South African Rugby Union touring side by 24 - 23. A crowd of 46,281 rugby supporters watched what turned out to be a most enjoyable match at Wembley Stadium.

At half time, the 'home' side were trailing by 18 points to 6. Saracens came back after the break with a new lease of life to achieve what had seemed like a highly improbable result.

Since the start of the season, Saracens have lost just two matches and are still unbeaten in the Guinness Premiership. Hopefully this run will continue when they play Wasps in a local derby at Vicarage Road on Sunday.

Despite a thrilling game of rugby, what has caught most of the headlines today is the good luck / skill of spectator Stuart Tinner.

Spectators were encouraged to enter a text competition to be one of three people to have the chance to kick a ball during half-time, to hit the horizontal cross bar. Stuart kicked the ball, with no shoes on and hit the cross bar. He won £250,000.

I was sat looking directly down the line of the posts. I saw the ball arching through the air and thought "crikey, he's going to do it!". You should have heard the roar from the crowd.

All in all an excellent evening. Made all the better by the fact that there were no queues at all to get onto the Chiltern Railways platforms at Wembley Stadium afterwards, meaning that we were home back in rural Buckinghamshire only an hour and ten minutes after the match finished.

Grumpy People

On a Saturday afternoon, Chiltern Railways usually run a Northbound 1727 service from High Wycombe, which calls next at Saunderton, then Princes Risborough and then Haddenham & Thame Parkway.

As I mentioned at the time, there was a rugby match last Saturday at Wembley Stadium, so Chiltern were running a tweaked timetable to cope with the extra passengers, of whom there were plenty.

The trouble was, the Northbound 1727 service last Saturday was a different train to usual, so it didn't actually stop between High Wycombe and Haddenham & Thame Parkway.

Cue lots of people who had an unexpectedly long ride courtesy of Chiltern Railways. You can't really blame them. Many were grumpy.

Usual timetable:





Last Saturday's stopping pattern:

Forty Four Thousand Eight Hundred and Thirty Two

Yes - That's 44,832 people at Wembley Stadium for a club Rugby Union match. The top tier at the stadium was empty, but it was still pretty impressive and there was a great atmosphere.

Yesterday's match finished 19 - 16 to Saracens, though it has to be said that Northampton Saints put up a great fight and it was nail biting right until the final whistle.

I have to say, I was impressed with the effort that Saracens, as a club, put into making the afternoon a fun event. They had 'Diversity' doing some dancing, a rock band, the Royal Marines and an abseiling camel.

The first time I went to the stadium it was to see a concert , so it was good to see it in use for a sporting event. Despite my qualms about degraded public transport all went well, though Chiltern Railways' staff did seem to be letting too few people onto the platform for each train - I missed mine by about twenty people and the next one had a nearly empty carriage when it left the station. Still at least it offers me a virtually door-to-door service.

Apologies for the poor picture and video quality - I've come to the conclusion that my mobile phone is a rubbish camera.

Saracens are currently second in the Guinness Premiership - hopefully that will last a while, but only time will tell.

Diversity
Sarrie the Camel

The Royal Marines

Wemberleey!

For a reason that I haven't really been able to fathom out, Saracens are playing this afternoon's rugby match against Northampton Saints at Wembley Stadium. Somewhere around 35,000 / 40,000 rugby fans are expected on what could be a Bluebird Day (if it had snowed last night, which obviously, it didn't).

It suits me fine as it save a drive to Watford and the dreaded Match Day Parking CPZ around Vicarage Road - Today I can let the train take the strain, and possible have a sherbert or two, something I cannot normally do.

Chiltern Railways have extra trains stopping at Wembley Stadium - great for me, but with engineering works on the Amersham branch, and no Metropolitan Line from Northwood to Wembley Park and the Jubilee Line also out for engineering works, I suspect that London Midland services (serving both Northampton and Watford) at Wembley Central will be a bit busy.

Hopefully the rugby will not play second fiddle and it should be a great afternoon.

It's not too late to go - tickets are £10 on the door, £5 for children. Shades and shorts required.

Lazy writing

One thing that I really dislike is companies and organisations being lazy when disseminating information for general public information.

Sometimes that laziness simply leads to information being wrong while quite often it leads to over-spin.

Overnight, my Bloglines RSS Feed brought me a news release from Saracens, the Rugby Union club at which I am a season ticket holder.

Saracens play at Wembley Stadium, against Northampton Saints, on Saturday 12th September. It should be a good afternoon out.

The news release is all about how to get to Wembley. It is more or less the usual pre-pack of blurb put out by Wembley. Among other things, it extols the virtues of the Metropolitan Line and the Jubilee Line.

The only problem is that both of these lines will be seriously affected by engineering works on 12th September, meaning that they are pretty useless if traveling from Watford, where Saracens usually play.

The engineering works are mentioned in a set of comprehensive asides, but so far down the article that you can only see them if you subscibe to the website! Grrr.

+Posted in a rush from my mobile+

Hoorah for U2

U2 were playing at Wembley Stadium on Friday and Saturday evenings.

I went to the cinema, by train.

Upon my return, I expected to have to wait 30 minutes for a train. However, Chiltern Railways had a special timetable running to help cope with the estimated 86,000 concert goers.

Impact? I only had to wait six minutes for a train. Good result.

Oh, and the train was busy.

Bad news for football fans hoping to travel to Wembley on Wednesday 10th June 2009

In their infinite wisdom, Chiltern Railways have decided that no trains will stop at Wembley Stadium tomorrow after 12 Noon.

With the expected total shutdown of the London Underground, this will make it even more difficult for people to get to the England -v- Andorra match on Wednesday evening.

I merely observe, but on this occasion do not opine.

+Posted from my mobile+