Wednesday, July 03, 2013

A Good Day's Work

Like all businesses, the UK Train Operating Companies have a number of Key Performance Indicators by which their performance is measured.

One of these KPIs is the Public Performance Measure. The PPM measures the percentage of trains that arrive at their destination within 5 minutes (for London & South East and Regional services) of their planned arrival time, or 10 minutes (for Long Distance services).

Yesterday was a red letter day for Chiltern Railways, the train company that I use day in and day out.

Not only did they record a 100% PPM score for the day, but it was on a day when there was a large event on at Wembley Stadium (a Robbie Williams concert), that did not finish until late in the evening.

I think a pat on the back is deserved!

Well done to all at Chiltern Railways.

 [Planned post title "Well, Did You Evah?"]

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