Cable Fire at London Marylebone

Sunday 15th June 2014

Overnight, there has been a cable fire just outside London Marylebone. This means that the signals don't work, so there are no trains running to or from Marylebone at present.

Full guidance from Chiltern Railways is available here.

In a nutshell....

• Passengers for the High Wycombe line should travel to/from West Ruislip using the Central Line.
• Passengers for the Aylesbury via Amersham line should use the Metropolitan Line. Chiltern Railways trains will start/finish at Harrow on the Hill. 

The situation could change during the day, so check before you travel. 

Information is also available via the National Rail Enquiries website.

Edit: 1038. It appears that some trains on the High Wycombe line may be starting / finishing their journeys at Wembley Stadium station. However connections by public transport there are poor into Central London (and it won't be all trains anyway. It is STRONGLY RECOMMENDED that passengers follow the official advice and travel directly to West Ruislip for travel to railway stations along the High Wycombe line. 

Edit: 1345. Most trains towards London (on the High Wycombe line) are currently stopping at South Ruislip to drop off for connections to the Central Line. Trains out of London however are still picking up at West Ruislip. It is clearly proving difficult to run all trains to time - many have extra stops, so allow plenty of time and expect delays.

Edit: 1630. The Central Line is currently suspended between Westbound between Marble Arch and a White City. Not good news for Chiltern Railways passengers trying to get to West Ruislip. 

Options seem to be:

1. Northbound Bakerloo Line to Wembley Central and then a 10 minute walk to Wembley Stadium station or
2. From Bakers Street or Edgware Road (H&C) stations take the Hammersmith & City Line to Wood Lane. White City station is a 3 minute walk from there, from where the Central Line runs to West Ruislip. Allow at least an hour from Marylebone. 

The day just got worse. 

Edit: 1715. Unsurprisingly, the Central Line suspension between Marble Arch & White City is now both ways. Expected to last until 1900 but no guarantees on this. 

Edit: 1745. It appears that a through service has now resumed on the Central Line. Severe delays are reported at present. 

Edit: 1950. Central Line has improved. Now just 'Minor Delays' reported. 

Email received at 1920 from Chiltern Railways re tomorrow morning:

"Dear Customer,

Marylebone station is closed due to a cable fire. Around 2 metres of signalling cable in the tunnel into the station has burned away meaning the signalling system is not working. Without signals we cannot safely run trains, so are not running to or from Marylebone until new cables are installed and tested. Engineers are on site however, disruption is expected and Marylebone will be closed into Monday morning and until further notice.

We strongly advise passengers to avoid travelling on Monday unless essential.

Chiltern tickets are valid on Virgin Trains, London Midland, FGW, CrossCountry & London Underground services."

Final Edit: 2320. Marylebone is not expected to open in time for the Monday morning rush hour. An emergency timetable has been published for the Amersham line. The Wycome line version will hopefully be out in the next hour or so.

Good night everyone.

Passenger Engagement and Public Toilets

Before reading any further, I must first of all point out that I am not in the habit of taking pictures in public toilets. Honestly.

A significant part of the role of a corporate Marketing & Communications team is to increase customer engagement with your brand. 

The word engagement is something that means different thinks to different people. Thanks to the English language, context is of course important. 

Employee Engagement is part of the modern management lexicon of corporate-speak. A cynic might say that someone with a high level of Employee Engagement is likely to accept less remuneration (or lower pay rises) and is less likely to leave, than would otherwise be the case. 

For a train company, customers are in the main your passengers. Passenger Engagement can therefore mean different things, but if a Marketing & Communications team can successfully increase brand perception, then that is good. It is what they are there for. 

A strong brand increases loyalty from existing customers and will also help attract new ones. For a train company, that means new passengers.

I am probably fairly high up the target list of a passenger that a train company would want to keep loyal. I do not say that because I have an over-sized head but because (a) my local Train Operating Company gets sack loads of my dosh every year (b) I use twitter to communicate with and about them and (c) I occasionally write blog posts about my experiences. 

For me, there is no chance of another TOC getting my day-to-day business. Chiltern Railways operate a monopoly in my area so, along with thousands of other commuters, I am not going anywhere else. 

It's a different story however for Chiltern Railways when looking at the entirety of their route. The London to Birmingham route is highly competitive. 

Here are the options and a snapshot view of each brand and offering (my views alone). 

• Virgin Trains. London Euston to Birmingham New Street. Fast. Expensive. 
• Chiltern Railways. London Marylebone to Birmingham Moor Street / Snow Hill. Not so fast, better value. 
• London Midland. London Euston to Birmingham New Street. Really slow. Good value. 

So, see what I've done? I have ranked and compared three multi-million pound businesses based on just two comparatives and my perceptions. 

Each of those comparatives (speed and price) can easily be challenged, or proven wrong, or may be completely irrelevant to particular passengers. 

Speed (time a journey takes) is affected by a number of factors including your specific start and finishing points, ease of connection to onward trains and even the time or day of the week. 

Price, as far as the UK railway industry is concerned, should be the subject of a Masters Degree in Confusion and Complexity. I will simply say that a single one-way journey between London and Birmingham can sometimes be obtained for as little as 50 pence (a newspaper promotional offer) to as much as £135. Of course the vast majority of passengers pay somewhere in the middle and well below the mid-point of those two prices. 

Other passenger relevant variables might include;

• The availability of wi-fi and it's cost. 
• Tables
• Refreshment services
• Station ambience
• Plug charging points
• Types of trains
• View out of the window
• Friendliness of staff
• Availability of seats
• Awareness of what choices there are
• Cleanliness of toilets

Everybody is different and each individual will have their own personal decision-making matrix that they use. That is complicated and is difficult to model or to communicate effectively. 

That is where the Communication and Marketing team comes to the front. Can they encapsulate little snippets of information that subtly make people want to use their services over those of a competitor? Perhaps a self-deprecating choice of language. Humour. Honesty. Integrity. Everything helps, almost anything goes. 

So, what has all that got to do with toilets?

Take a look at the toilets at Marylebone Station and you'll find out!

CU

Virgin Trains along the Chiltern Line - Sunday 25 August 2013

Engineering works are taking place today that will significantly affect Virgin Trains Operating out of Euston.
This means that for much of the day one train an hour, in each direction, will be diverted via the Chiltern Line.

Virgin Trains
Sunday

• Some trains are diverted to run between London Euston and Birmingham International, Birmingham New Street and Crewe via High Wycombe, Leamington Spa and Coventry
• Trains between London Euston and Birmingham New Street / Wolverhampton and Manchester Piccadilly will run to an amended timetable
• Until 12:00 trains will not run between London Euston and Rugby
• After 12:00 trains will not run between London Euston and Milton Keynes Central

For those interested in such things, I have pasted below a snapshot of the anticipated time for all of the diverted trains to pass through Princes Risborough. Thanks to Tom Cairns and the Realtimetrains website.

If you click this link, you will be taken to the live version of the same data - Click away to your heart's content! The data should be retained for 7 days, after which it probably won't work any more.

As a consequence,Chiltern Railways services on their Mainline Route (Birmingham - Stratford-upon-Avon - Banbury - High Wycombe - London Marylebone) will have minor changes to their timetable. There will also be additional carriages on many trains as the planned closure on West Coast Main Line from Euston will mean additional passengers using their services.

___________________________

Virgin Trains through Princes Risborough

Sunday 25th August 201
(Click image to enlarge)

Edit: The original image has been replaced with one that shows what actually happened at Princes Risborough on Sunday 25th August 2013.

More problems for the West Coast Main Line

There are no trains between Oxenholme Lake District and Carlisle until further notice. This is due to flooding.

Quite a lot of people will be affected by this temporary closure - it effectively blocks the West Coast Main Line for people going to Glasgow and also affects passengers of Transpennine Express.

For up to date information, please visit Network Rail's website (this blog should not be used for up-to-date travel information). This clickable image above was updated at 6.36 this morning, but it is an image and not a live link.

I suspect that the management at Virgin Trains will be particularly frustrated with this latest problem. However the truth is that if you want to drive trains through one of the wettest places in the country, you will occasionally encounter water.

Later: I've got home to note that train services between Oxenholme Lake District and Carlisle resumed at lunchtime. On this occasion UFN was precisely that, and not for too long.

Gilligan and the Railways

Andrew Gilligan is a columnist with the London Evening Standard. He used to work for the BBC until he resigned over the 'Weapons of Mass Destruction' / David Kelly affair.

Mr Gilligan is certainly opinionated- he is often like a dog with a bone. I don't think that Ken Livingstone likes him very much. I don't much care for many of his views.

Yesterday's Standard saw a piece on the railways. As I was reading it my blood pressure went up and my blood started to boil. The article appeared to be a rant against the entire public transport infrastructure in this country. I was getting cross and was about to spit feathers.

Then I came across this sentence:

"To avoid Virgin, take the excellent (and cheaper) Chiltern trains from Marylebone to Birmingham, or the even better Wrexham and Shropshire service from the same terminus."

Goodness me. At last I have found something on which I agree with Mr Gilligan.

Is the competition hotting up?

Over a large number of weekends this year, mainly due to engineering works in the Rugby area, Virgin Trains have been running hourly trains from London Euston to Coventry and Birmingham International, diverted up the Chiltern Railways route through rural Buckinghamshire.

According to a Network Rail press release put out today, the engineering work is now complete. Starting from next weekend the number of trains using the West Coast Main Line will increase dramatically, with journey times seeing significant reductions.

This is of course good news for travelers who will see a significant increase in seat capacity between London, Birmingham and stations north.

Hitherto, Chiltern Railways have offered the best value (ie cheapest) easily available fare between London and Birmingham at £5 each way (obviously, subject to restrictions).

In tonight's evening papers were Virgin Trains adverts offering tickets from the same price between London Euston and Birmingham, supposedly from next Sunday which is when the new timetable starts.

What a fantastic way for Virgin to thank Chiltern for their co-operation during the weekends of the Rugby blockade (see press release of 12 June 2008).

I do admire Chiltern Railways, but I've just checked with Virgin and it is possible to get a weekday mid-morning booking next month, from Euston for the promised £5 and the journey is scheduled to be as quick as 1hr 22 min.

Chiltern would appear to have some stiff competition!

Busy, Busy, Busy...

I've had good value out of my Chiltern Railways season ticket today.

Trip (1) was an early morning visit to Northolt to get my hair cut. I wonder just how long I am going to keep commuting for that? My dentist is still there as well. A couple of one stop trips on the Central Line (I don't use it that much any more) and I even bumped into my boss on the train at South Ruislip on the way home. Not a total surprise as I did know he was tee-ing off at Ruislip this morning - he did look a bit more bright-eyed and bushy-tailed than I was feeling.

Trips (2) & (3) (a couple of shopping trips) then followed - there still seem to be lots of photographers out and about stalking the Virgin Trains. Oh and lots of people wearing Arsenal shirts on their way to the 12.45 kick-off against West Bromwich Albion. Apparently the trains from Birmingham were packed for that.

I'm off down to Hampshire now for the rest of the weekend, to get rained on (I think). Enjoy yours.

Replacement Trains... Again

Today there have been further engineering works on the West Coast Main Line, meaning that trains from London Euston cannot get past Rugby. Virgin Trains have once again been running an hourly service to and from Coventry by means of a maze like route through West London and then up along the Chiltern Railways routes. Further to my previous post, I've found this blog post which has marked the london end of the diversion route on a map.

Chiltern Railways (which services include trains from Birmingham to London Marylebone) have been running as many seven carriage trains as they can muster on their long distance route and they have been pretty busy.

London Marylebone is one of the smallest London terminus stations and it is feeling a little crowded at times. It also sits on just one underground line (the Bakerloo) with quite lengthy escalators to and from the platforms.

This morning the down escalator was broken down. What with it being peak holiday season and the large number of extra people using the station, there were a lot of people struggling down the very long central stairway with quite heavy bags and cases. I hope they get the escalator fixed soon.

So what's going on here then?

I thought my eyes were deceiving me earlier today.

There I was, stood on the platform at Princes Risborough, when a Virgin Super Voyager train whizzed through. Eh? Has Chiltern Railways had an upgrade? There have since been loads more or these trains go through, so I thought I'd best find out what is going on.

Apparently the West Coast main line is closed at Rugby and a 'freight only' line somewhere in North West London is being used to get trains from Euston onto the Chiltern Railways lines.

Later: I've also just found a more recent Virgin Trains press release. Oh - And you can tell that I know nothing about trains. Until corrected, this post had the wrong sort of train (and wrong picture). Oops.

Wem? How do you Spell that?

I spent last weekend up in Shropshire and traveled from London to Wem by train. I bought my ticket a few days in advance at Marylebone. It made me chuckle when I was asked by the ticket clerk; "Wem? How do you spell that?". Clearly I was going to a small place.

On Saturday morning I traveled to London Euston to catch the Virgin train to Crewe. Fortunately no engineering work on the Central Line so no problems getting into central London.

The train from Euston was fine, though whoever had distributed the seat reservation tickets seemed to have lost half of them. No matter, most people were seated roughly where they should be. The train did a passing impersonation of a rush hour tube train when, between Coventry and Birmingham New Street there was some severe overloading. Long distance express trains should not have to have people standing, jammed in along the full length of each carriage.

We pulled into Crewe about 10 minutes late.

The two coach train to Wem left half an hour later. I realised I was heading to an area of small towns and villages when the guard announced that three of the first five stops were 'Request Stops' and to let him know if you wanted the train to stop.

A fun family weekend then followed.

Watford Junction - New Year's Day Timetable Rant

See if you can fathom this one out:

New Year's Day, lunchtime.
Silverlink County operating hourly stopping services southbound from Northampton. ALL terminate (contrary to published New Year's Day Timetable), arriving at Watford Junction at xx.26

Silverlink Metro operating hourly stopping services southbound from Watford Junction departing at xx.22

Southern operating hourly service southbound services from Watford Junction departing at xx.22, first stop Harrow & Wealdstone then Kensington Olympia.

What sort of idiot makes up these timetables? I was of course aiming for Harrow & Wealdstone. In the end Virgin Trains agreed to accept southbound to Euston- so with 95% of the passengers having been herded outside to catch a 'Fast Coach' to Euston, a small number of us lucky cattle were able to get on a big fancy red train resulting in me going the long way round, probably quicker than any other means. Oh- and the screens weren't showing any Virgin Trains going south, because they are only timetabled to drop off.

What exactly is it that Network Rail do? Grrrrrr...