I see something I want to buy, my local branch of Argos has one of it in stock, I reserve it on-line.
The store closes at 18.00.
I jump on the train, I walk to the shop and I get there at 17.55.
The cretins have locked the doors and the lights are dimmed.
Anybody who went to their bank to find they had closed five minutes early would be justified in complaining. I am pretty annoyed at Argos in High Wycombe.
I have complained to their Customer Services department. It won't achieve anything, but it reduces my ire slightly.