Wednesday, November 07, 2007

A bit over the top

Chiltern Railways appear to have installed a new automated announcement system at Beaconsfield.


"I am sorry to announce that the 18:41 train to London Marylebone is running approximately one minute late. I am sorry for the delay to your journey. Please listen for further announcements."

This was about 90 seconds before the train appeared.

A similar announcement then came on the opposite platform for a different train, with the delay being three minutes, rapidly increased to four minutes then reduced to one minute.

It might be a new toy, but passengers will rapidly get frustrated by announcements that are too frequent. Chiltern usually operate like clockwork, but are they being a bit OTT?

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