Baker Street London Underground Station was closed today between about 09:30am and 6:00pm due to a major gas leak outside the station. Trains were running through (but not stopping). Baker Street is a major interchange so this will have been a major pain for many people.
When I got home tonight I noticed the following on the Chiltern Railways website. Chiltern operate from nearby Marylebone Station:
"Baker Street LUL station closure:
Due to temporary closure of Baker street station we will be operating a shuttle service during the peak to run between Marylebone & Harrow.
Marylebone - Harrow departure times: 16.10, 16.50, 17.35, 18.30 & 19.10.
Harrow - Marylebone departure times: 16.27, 17.07, 17.55, 18.50 & 19.27.
Update 18.20 hrs: Baker Street station has reopened, we will still be running the shuttle services as advertised."
I think this is a great example of Chiltern's approach to customer service. I have no idea of the economics of doing what they did, but it can have been no mean feat finding rolling stock and track capacity like this during peak hours.
Credit where credit is due!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment